The Local Government Ombudsmen

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Local Government and Social Care Ombudsman

The LGO are the final stage for complaints about councils, all adult social care providers and some other organisations providing local public services. They are a free service that investigate complaints in a fair and independent way - so that they do not take sides.

The principle first point of contact for the majority of their customers is their responsive website, that features clear and logical navigation and accessibility features to ensure that everyone has the opportunity to get the digital service channel they need and deserve.

The website includes GIS integration for attractive rendering of council performance statistics and a recruitment portal coming in 2022.