Customer relationship management built help our partners improve their customer relationships. The Web Labs Bridge CRM application allows organisations to focus attention on individual customers and associates—be they citizens, service users, or anyone else the company or organisation does business with.Book a demonstration
Customer Relationship Management System (CRM)
Streamline services to customers and help the customer service team manage the complex relationship by holding records of all interactions with clients and customers.
With connectors you can have your telephony system integrated with the back office. Automatic lookup and search can take place based on the telephone number or use it to create a new customer record.
Our powerful and fully customisable workflow engine can handle simple or complex tasks with ease.
- Integration with third party systems
- Rules-based routing
- Branching / merging / repeatable activities
- Dynamic and flexible allocation of tasks with fallback policies.
- Automatic nudge and escalation of interactive tasks to avoid stalled workflows.
- Workflow Visual Designer UI
A Single View
Any type of interaction can be registered, collated and displayed so that an agent can see what interactions the customer has had with your organisation. The set of interactions is extensible and allows for any number of 3rd party systems to be integrated so you can see a single view of the customer.
Website CMS connector
Use the powerful rich media publishing features of the Web Labs CMS Content Master, The Web labs CRM extends into a complete content management solution.
Take a closer look...
Web Labs offer a great array of API connectors to unify your CRM solution into one interface so that your staff can do what they do best at maintaining and perfecting customer relationships. While other suppliers may offer you the 'off the shelf' Web Labs go way beyond to provide you workflows built around your business, and at the same time won't charge you more than once, or per seat.