Lancashire's single sign-on portal
design by web labs design
Lancaster, Preston and Fylde share a Digital Experts project aimed to create a ‘digital contact centre', with a single sign-on, giving residents access to a self-service ‘one-stop-shop' portal containing all the information and services relevant to them based on their post code.
This joint Digital Experts project aimed to create a ‘digital contact centre', with a single sign-on, giving residents access to a self-service ‘one-stop-shop' portal containing all the information and services relevant to them based on their post code.
The issue and context Neighbouring councils Lancaster City, Preston City and Fylde Borough are committed to creating truly digital local public services, fit for the 21st century, that put citizens first, give them easy access to the services they use most and join up public services on their behalf.
The aim is to make ‘digital’ a favourable channel of choice. There is a growing recognition in all three councils that digital service delivery is now mainstream for many citizens and that their expectations are set by the best in the commercial sector.
The councils have a history of joint working and shared service delivery – for instance, around their finance and council tax and benefits services – and as a result use many of the same systems and have a common website supplier.
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