Web-Labs chosen for local government digital transformation partnership
Lancaster City, Preston City and Fylde Borough Councils

Web-Labs has been selected to support the three-council partnership of Lancaster City Council, Preston City Council and Fylde Borough Council following their successful bid for funding from the Local Government Association’s Digital Experts Programme.

The Digital Experts Programme was set up to help councils to develop their use of technology, by learning from successful digital tools already implemented in other local authorities.

Web-Labs will work with Lancaster City, Preston City and Fylde Borough Councils to implement the Web-Labs Digital Transformation Development Platform, also called ‘The Bridge’. All three councils will use the same Content Management System, e-Forms, Single-Sign-On, Customer Authentication, Workflow and Integration Engine software modules to build their own websites and customer portal.

The three councils are set to make considerable savings by sharing the outline design for their customer portals and all of the common software modules available through The Bridge.

This technology built by Web-Labs has already been proven successful in the London Borough of Southwark, where more than 80,000 local residents have signed up for online accounts, enabling access to a wide range of online services, including 36,000 accessing revenues and benefits services.

All three councils will use The Bridge to integrate with their Revenues and Benefits Systems. The Bridge will then allow each council to prioritise online transactions and integration with third-party back office systems – Fylde Borough Council will integrate to their Bartec Refuse Collection system and Lancaster City Council will focus on Leisure Bookings. Fylde will also use the CRM module integrated to their Mitel Telephony system and The Bridge, whereas Lancaster and Preston will use their existing CRM systems.

Edmund Swain, Director of Web-Labs said:

We are delighted to be working with Lancaster City, Preston City and Fylde Borough councils. This partnership approach emphasises the flexibility and benefits of Web-Lab’s Digital Transformation Development Platform. The Bridge allows each council to prioritise their own business priorities, while at the same time being able to share the common elements. Other benefits will include the potential for financial savings and the implementation of a long-term ‘Digital By Default’ strategy.

For further information please contact Edmund Swain at Web-Labs: es@web-labs.co.uk

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