eGov software:
Case Study: Lancaster City Council

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Lancaster City Council will launch their new TGov website in 2009 with the weblabs eGov CMS - Content Master. There are some other great components beign integrated into this fresh website design.

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Web Labs success by Lancaster City Council

One of the best examples of how Web Labs technology has worked successfully over a long period of time can be seen with Lancaster City Council. Ian Jackson at Lancaster city council has written below how Web Labs and the Lancashire Local Authority have worked together successfully.

Highlighting how Web Labs began by supplying a web site followed by a web content system that has allowed non-technical staff to supply on-line information being one of the key points to Web-Labs technology. Via Web-Labs they have been able to gain greater SOCTIM ratings, scoring higher then any other council. Not wanting to steal Ian’s thunder Lancaster City Council have gone on to employ Web Labs Forum Master and the latest E-Service desk allowing greater customer interaction.


Lancaster City Council has been a client of Web-Labs since 2003, when they supplied our first content management system and corporate website. Lancaster has no central web team, and the CMS has allowed non-technical staff in all our departments to publish, edit and maintain professional-quality content after just a single short training session.

We have achieved year-on-year improvements in the annual SOCITM Better Connected survey, thanks in no small part to Web-Labs’ excellent in-house designers, the smart thinking behind their easy-to-use CMS, and their responsiveness to requests and suggestions for improvements in their systems. This year we achieved our highest ever SOCITM rating, and scored more highly than any other council in the county.

We have just moved to the latest version of Web-Labs’ excellent CMS, and have once again used their in-house designers to translate our design concepts into a brand-new menu-driven website with a very fresh and open look. The new CMS is very simple and intuitive to use (the unanimous verdict from our 100+ web editors!), and this fully redeveloped update was supplied as part of our standard annual maintenance contract – representing excellent value for money.

We also use FormsMaster to provide transactional services via our website and corporate intranet. This template-driven system is again very simple to use, even for non-technical staff, and has a range of routing and workflow options to enable integration with standard back-office applications and databases. Supported services include reporting missed bins, applying for parking permits, and adding or updating details on our local business register.

Web-Labs are now working on a complete redevelopment of our corporate intranet and supporting CMS, and once this is complete we will use the enhanced workflow features of FormsMaster to begin replacing the many paper-based forms currently used by our HR department.
Ian Jackson e-Government Officer, Information & Customer Services, Lancaster City Council

Also installed

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Enterprise Content Management System – develop and maintain web sites and intranets without the need for specialist IT skills.

Forms master logo

Enterprise E-Forms – easily communicate with the public and staff.

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Web Labs software enables the fast development of any directory that can be searched on any field, have graphics attached and have protected fields.

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Advanced Search Engine with automatic categorisation / automatic classification system

refusemaster logo

One major cost in a local authority is the call centre; & many of the calls occur want to know when and what type of bins are collected. Local authority costs can easily be reduced with RefuseMaster.

W3C XHTML icon W3C CSS icon Level A conformance icon, W3C-WAI Web Content Accessibility Guidelines 1.0 Browse Aloud logo