eGov Software Systems
efficiency and effectiveness for e-government

As E-Government evolves into T-Government, public sector organisations are increasingly aware that they need solutions that will not only provide suitable software systems but also offer intelligent integration with their organisational infrastructure, realising cost and efficiency benefits and enabling them to deliver a better service to citizens and businesses.

With over 90 different public sector clients, Web Labs is at the forefront of the T-Gov revolution, and our experience and expertise are available today to place you at the leading-edge of these changes. We have a wide range of modular software systems and our UK-based development staff are on hand to help you select and develop your own optimised solutions.

Distinguished by our commitment to seamless integration, customised programming and continuing development services, Web Labs solutions offer tangible efficiency and performance gains, and will enable you to achieve T-Government status, fulfil the requirements of the Gershon review and provide an easier, faster and more effective service to the public.

eGov software systems – making T-Government trouble-free:

Content Master

Enterprise Content Management System – develop and maintain web sites and intranets without the need for specialist IT skills.

Forms Master

Enterprise E-Forms – easily communicate with the public and staff.

Petitions Manager - New*

The Complete e-Petitions Solution that covers The Local Democracy Economic Development and Construction Act 2009.

Document Master

Enterprise Document and Records Management System – file and retrieve all your documents and digital assets.

Leisure Bookings

An interactive system that allows customers to browse for and book activities for their children to partake in.

Search Master

Enterprise Advanced Search Engine – help staff and public find the most relevant information quickly and easily.

Resource Master

Resource Management – organise resource bookings – whether a room, company vehicle, lecturer or sport pitch – online, inform all participants and instantly cost the transaction.

Recruit Master

Recruit Manager – administer, publish and cost recruitment processes, ensure fair and efficient recruitment, facilitate good communication between HR and department heads.

Web Self-Service

Web self-service customer relationship management (CRM) with Web Labs electronic support (e-support) that allows customers and employees to access information and perform routine tasks over the Internet, without requiring any interaction with a representative of an enterprise.

Consultation Master

Consultation software for eGov – create, publish and analyse on-line consultations.

Committees Manager

Committee Meetings - create, administer, and publish agendas and minutes of meetings.

Community Master

Community Web Site Manager – easily and economically develop and manage multiple web sites for communities, voluntary groups, parish councils etc.

MARS - PDA reports software

Remote Working – capture data remotely on laptops and PDAs and transmit to a central system for analysis.

Refuse Master

One major cost in a local authority is the call centre; & many of the calls occur want to know when and what type of bins are collected. Local authority costs can easily be reduced with RefuseMaster.

e Democracy Suite

A true e-democracy package covering every aspect that is well thought out, easy to implement and use all at an affordable price.

FIRS

Scores On The Doors – A system to calculate and publish hygiene scores for Food Premises as recommended by the FSA.

Services

In addition to our software Web Labs offer a complete range of services and support including:

• Web Site Design
• Search Engine Optimisation
• Staff Training
• Project Management
• Web Site Hosting
• Ongoing Support, Development and Maintenance

Web Labs User Groups

Customers who use Web Labs technologies have joined together in user groups around the U.K. Members have the chance to share information, resources and even data, get questions answered and plan new feature sets for products in development (and sometimes a free lunch!).

Do you want more technology to do more for you? Join the club! Buying into a Web Labs product suite is more than a one-off, its a relationship where support and collaboration are encouraged.

Web Labs Service Desk Plus

We have now been running our online help desk since 2009. Web Labs track and manage all out customer calls regarding service requests, your problems and solutions. For those existing customers not yet using this facility please contact Jan Wilmot (jan@web-labs.co.uk). To set you up on the system Jan will need a customer ID, contact name, number and e mail and she will be happy to get you started. For new customers this is just another way we are adding value to your purchase with enterprise level support.

T -Gov in action with Web Labs software

• Driving Standards Agency (DSA) - 100,000's of 'Official Practice Theory Test' now taken on-line every year
• Healthcare Commission - Over 10,000 on-line surveys completed and analysed each month
• Reading Borough Council - 1,000's of customer enquiries handled on-line every month by our automated Web Self-Service
• Somerset County Council - 10,000's of various e-forms completed online with integration to several back office systems
• Aylesbury Vale District Council - 1,000's of on-line leisure bookings made and paid for with our on line resource booking systems
• States of Guernsey - 1000's of Tax and Rate Payers use the 'Single Citizen Sign On' system designed by Web Labs to access several diverse and integrated on-line services
• East of England Regional Assembly - Carry out and analyse the annual on-line survey over 11 counties using the Web Labs Consultation Master
• Preston City Council - Showing the outcome of the local and general elections 2010 with web labs edemocracy CMS modules