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eGov CMS software:
Case Study: Reading Borough Council

reading screenshot

Reading Borough Council's new website for 2008 was delivered to a tight deadline, to a high specification and multiple weblabs applications.

www.reading.gov.uk

www.readingarts.com

www.readingmuseum.org.uk

www.berkshirerecordoffice.org.uk

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Technology Town Choose Web Labs

Reading Borough Council is a Unitary Authority located in the heart of the Thames Valley serving a population of 148,000. Situated along the M4 corridor makes Reading an excellent choice for corporates such as Prudential and Veritas to base their UK headquarters.

 

Reading Borough Council chose Web Labs solutions to meet the challenge of supporting the delivery of superb customer service whilst improving efficiency. The solutions were chosen as they were able to fulfil the following objectives:

  • Cost Effective Content Management Systems
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  • Published forms must meet WCAG Accessibility Standards
  • Easily Integrate with ‘back office' systems

Reading Borough Council have deployed the Web Labs enterprise content management system ‘Content Master' and the enterprise e-Forms system ‘Forms Master' enabling the Council to satisfy the needs of several departments that deliver over 700 diverse business processes.  The ability to edit and publish content means a more immediate and improved customer service.

Testimonial

E-forms are a major part of our website, giving our citizens a secure and convenient way of contacting the council. The Web Labs enterprise e-Forms system ‘FormsMaster' was delivered within our original budget and met all of the original objectives.

  We have deployed FormsMaster on our external web sites and our corporate Intranet to improve internal communications reduce paperwork and make further savings to date we have built over 200 e-Forms which are available for all Web Labs Customers to use and adapt for their own needs.
David Legge E-Communications Manager at Reading Borough Council

Also installed

Content Master logo

Enterprise Content Management System – develop and maintain web sites and intranets without the need for specialist IT skills.

Forms master logo

Enterprise E-Forms – easily communicate with the public and staff.

resourcemaster logo

Resource Management system to manage an unlimited number of resource types at an unlimited number of locations.

web self service logo

Web self-service can be delivered with four Web Labs products.

W3C XHTML icon W3C CSS icon Level A conformance icon, W3C-WAI Web Content Accessibility Guidelines 1.0 Browse Aloud logo