Shared Services

- is a system designed to permit the building, administration and web publishing of Committee Members, Agendas, Committee Calendars and Committee Minutes. As the system is entirely web based the system can easily deployed throughout and organisation, several organisations or as an ASP service Nationwide.

This system can easily be integrated to our Enterprise Content Management System or other third party solutions.

- is a system designed to permit the fast development of accessible microsites and their easy maintenance by non IT staff.

Community Master is used by PR, Marketing and Tourism Departments to build fast and attractive Campaign web sites the most popular use is to build micro sites for Elected Members, Parish Councils, Non Profit Organisations, Charities and in this 'Credit Crunch' environment Small Local Businesses.

This system has been used by several Local Authorities to build different web portals with many connected micro sites and can be easily used by several councils or interest groups as a local or Nationwide ASP service and provide shared services with economy of scale and greatly reduced cost.

- is an Enterprise Document and Records Management System. As the system is entirely web browser based it can be easily deployed in a department, throughout an organisation or over several organisations.

DocumentMaster can be easily integrated to our Enterprise Content Management Systems.

Scores on the Doors – Is an initiative from the Food Standards Agency to provide the public with information about the relative hygiene levels of food outlets in their area.

The Web Labs solution to this 'Scoresonthedoors' is our Food Inspection and Reporting System which is a web browser based application using the power of our Content Management System to provide a secure and easy to use administration system and out design experience and skills to publish the results to a web portal and to each individual Local Authority web site.

This is an ideal shared services solution and is used by the Local Authorities in Hampshire and elsewhere
A good example of this solution is www.safe2eat.com

- is an Enterprise Electronic Forms Solution that enables the building, web publishing and integration to third party software solutions by non IT staff. As the entire solution is accessible and web browser based it is easy to deploy throughout an organisation or over several organisations. This would facilitate the sharing of the e-Forms library already developed and the joint development of new e-forms and applications. The Web Labs web forms solution is deployed for both web site applications facilitating communication to customers and for intranet solutions saving time and cost completing internal forms. The e-Forms system could also be delivered as a Nationwide ASP service.

FormsMaster has been integrated to many third party software solutions to offer a seamless end to end solution.

- is a system designed to permit the collaborative working between Department Heads and the HR Department. This system can be deployed throughout an organisation or over several organisations or even as a Nationwide ASP service providing collaborative working and economies of scale.

This system can be easily integrated to our Personnel Records Management System and/or other HR systems.

Web Self Service – The UK Government is encouraging Public Sector Organisations to deploy web or customer self service solutions. Several studies have provided information relating to the respective cost of answering queries from the web site, telephone or Customer Service staff and actual face to face interviews. The findings provide enough information to support the case that web solutions are a fraction of the cost of the alternatives and are available 24 x 7 making them attractive to both the private and public sector organisations.

Query Manager – Is a browser based solution enabling the customer to ask practically any question on-line and be provided with a direct answer 90% of the time and the other 10% of answers to be allocated and answered by an expert within the organisations performance target.
The Query Manager solution is available as a shared service and answers to common questions could be shared between organisations.
The Query Manager solution is truly multi channel and can be used equally effectively on the web site or by the Customer Services Department to provide the answer to any 'Scenario'.

- is designed to facilitate the booking of any resource on-line The system is entirely web browser based and enables the more efficient utilisation of resources. The system is integrated with Microsoft Outlook to automatically send email alerts to everyone involved in booking a resource.
Although the system is most commonly deployed for Room Booking it is being used to book many different types of resources including, Cars, Hot Desk, Car parking Spaces, Course Booking, Registrars, Out of Hours Doctors, etc.
The system can be equally effectively employed as a web site application or internally on the intranet or assisting the customer services department.
The system is a great cost saver and ideal for a Shared service throughout and organisation or over several organisations.

- is an advanced conceptual search engine that can be used throughout an organisation or by several organisations and is especially useful for collaborative research and sharing the results of searches.The solution is ideal for shared services over more than one organisation and is available as an ASP service.

Auto-Classification – The Web-Labs auto classification system is the most advanced solution available and can classify content to one or several standard or bespoke taxonomies. The solution is ideal for shared services over more than one organisation and is available as an ASP service.