consultations concept

eForms Forms Master software:
Case Study: States Of Guernsey

states on Guernsey screenshot

The new online service for the States Of Guernsey is changing the way they do business online.

eforms.gov.gg

Guernsey is situated 30 miles west of the Normandy coast in France and 75 miles south of Weymouth in England and lies in the Gulf of St Malo.

Guernsey also offers a low tax haven and a large part of the economy is based upon the supporting financial services. The States of Guernsey (SOG) decided that an improved, faster and more economic service could be provided to tax payers by allowing then to complete their tax returns on-line.

The new online service would need to be:

  1. Secure
  2. Very easy and convenient to use by the Tax payer
  3. Economic to implement by the SOG
  4. Integrate to the SOG back office systems
  5. Able to be expanded to provide a on-line administration system for the Tax Payers Agents

The SOG Project Team undertook with their consultants a comprehensive evaluation and tendering process and decided to implement the 'Forms Master' system supplied by Web-Labs.

On-line tax returns system

state of guernsey advertising example The new system built by Web Labs comprises of:
  • Secure Online Registration/Login system
  • Application Management of submissions allow user's to see what they have submitted to the system
  • Accountant Registration allowing for the accountants to manage their staff and submit data on behalf of their clients
  • Integrated Microsoft Office templates for generating printout layout
  • Integration with back-end system including Casablanca, and the Fujitsu Document management System

The Forms Master system was quickly deployed to develop the online e-Forms with on line verification.

The Web Labs team working in harmony with the SOG Team and the Financial Services representative wrote a bespoke web based Application Management System that enabled the Accountants/Agents to manage their client's applications.

The prototype solution was presented at a public meeting where the public and the Financial Services representatives the meeting was well attended and the new systems well received.

The system went live on schedule during 2008 and the number of Tax Returns returned on line has gradually increased and will be 100% by 2010.

Screen shot gallery

Click a thumbnail below to view the light box of images

Testimonial

The Web Labs team have supported all our efforts to work with the community and bring the project in on time and we will be expanding the use of Forms Master throughout the organisation. We are pleased with our Forms Master installation. The project has met all of its original objectives and the product has proven to be reliable, secure and easy to integrate with our various back office systems. The Web Labs team have supported all our efforts to work with the community and bring the project in on time and we will be expanding the use of Forms Master throughout the organisation. Tania Sargent Project Manager SOG

Guernsey is not the first place you would think of finding Web Labs. However the Island just 30 miles from Normandy is exactly where the Milton Keyenes company delivered there Forms Master software to transformational effect.

Economy in Guernsey like the City of London is based upon the Financial Service Industry but unlike the UK Capital it bastion of low taxation. States of Guernsey reacted to this and the globalised world by deciding that they needed to provide an online services that was to the benefit of the local economy. Hence a new faster and indeed economic service that resulted in a Web Labs tender swiftly followed by acceptance from the States of Guernsey.

One of the major problems that Web Labs were given by the States of Guernsey was to allow residents (and businesses) to pay there taxes online. Indeed the States of Guernsey gave five indicators…

  • Secure Online Registration/Login system
  • Application Management of submissions allow user's to see what they have submitted to the system
  • Accountant Registration allowing for the accountants to manage their staff and submit data on behalf of their clients
  • Integrated Microsoft Office templates for generating printout layout
  • Integration with back-end system including Casablanca, and the Fujitsu Document management System

In this respect the E-Forms software that had been so successful elsewhere (Inverclyde Council or the Islamic Bank of Britain) stood out head and shoulders above all other options. Once again bespoke offerings were included so that online verification was included adding to the security. Working with another third party, Financial Services Authority an Application Management Software was included so Accountants/Agents were able to progress their clients tax returns online with the States of Guernsey.

Web Labs E-Forms software has been so successful that by 2010 all tax returns in Guernsey will be done online.

W3C XHTML icon W3C CSS icon Level A conformance icon, W3C-WAI Web Content Accessibility Guidelines 1.0 Browse Aloud logo